Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: January 2024

EDI FREIGHT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services or visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Book a shipment or request a quote
  • Contact our customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information
  • Business name and details (for business accounts)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your shipments
  • Provide customer support and respond to inquiries
  • Send tracking updates and delivery notifications
  • Process payments and prevent fraud
  • Improve our services and website
  • Send marketing communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Service Providers: Third parties who assist in our operations (payment processors, delivery partners)
  • Business Partners: When necessary to complete your shipment
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure servers and firewalls
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication

5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@EDI FREIGHT.co.nz.

6. Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize content
  • Enable certain features

You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

8. International Transfers

Your information may be transferred to and processed in countries other than your own, including New Zealand and Australia. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@EDI FREIGHT.co.nz
  • Phone: +64 9 123 4567
  • Address: 123 Queen Street, Auckland CBD, Auckland 1010, New Zealand